Does the stay live up to what your hotel promises before arrival? You see both together, in one report.
Many expectations are formed long before guests arrive. The combination brings both sides together: SALT looks at your presence, booking and communication before arrival, then stays unannounced. The report shows where promise and stay match and where they don't, with one shared list of priorities.
One connected picture
You see whether expectations set by website and messages are met during the stay.
One list of priorities, not two
Recommendations from both parts are ordered together.
One debrief
You talk everything through in one conversation.
Particularly suitable: Hotels that want to see both sides together · For example before a repositioning, renovation or team change
- 01Everything in the Online Audit: website, up to two platform profiles, test booking through your website, booking confirmation and pre-arrival emails (without the phone test enquiry)
- 02Everything in the Mystery Check
- 03One connected report and one debrief
- 1Enquiry
- 2Proposal for date, scope and expenses
- 3Confirmation and payment
- 4Delivery, report, debrief
Penelope Sieper
Penelope founded SALT and brings a background in luxury hospitality, international and in leadership roles, including hotel operations, guest experience and pre-opening.
For you, that means strategic ambition, atmosphere and guest experience are thought through together with the reality of your operation, so that what is developed suits your hotel and your team can carry it.
Who pays for travel and the stay?
They are agreed in advance and charged separately, as with the Mystery Check.
Tell us the property, location and possible dates. You'll receive a proposal for date, scope and expenses. Nothing is booked or charged until you've agreed in writing.
For businesses only: booking exclusively for commercial or independent professional purposes. Our terms and conditions apply.